FAQ

It is not possible to visit our location with an order or USB stick. We keep our costs low by handling everything online. This also allows us to guarantee the fastest production times.

If you do have a special situation, visiting by appointment may be possible as an exception. In that case, please contact us via the Contact page or through the live chat.

Please contact our customer service and we will be happy to help you.

We do our utmost to deliver your order as good and complete as possible, but unfortunately sometimes something can go wrong.

Our customer service will gladly look into the cause and find a suitable solution for your complaint. For efficient handling, you can contact us via klacht@printenbind.nl

We can better assess what went wrong with a good investigation, which is why we can still ask you to send an email via chat or telephone.

We deliver worldwide: price and delivery time are shown during the ordering process and depend on the country and weight.

The standard delivery times of 48 hours do not apply abroad.

Has your order already been put into production? Then the delivery address or the pick-up location can still be changed. Please contact customer service for this.

However, if the order has already been sent, then your package is no longer in our possession and unfortunately we can no longer do anything for you.

The order will be delivered by PostNL within 24 hours as standard, provided there is no delay. If you are in a hurry with the order, you can also opt for urgent production. We will then ship the order the same day if ordered before 1 p.m.

You can also opt for other forms of delivery such as: morning delivery 10 a.m. certain, evening delivery, PostNL collection point, courier or international.

Yes, if the order with the production option "rush" is placed before 1PM, it will be processed and shipped (or can be picked up) the same day. For this, 20% extra will be charged.

You can pay easily and safely with the following options: iDEAL Paypal Mastercard VISA Bank transfer On account (only regular, business customers) One-off direct debit In3 Pinning and cash payments are unfortunately not possible

If we have not yet started production (check the status in your profile), you can send us another PDF document. It is best to inform us via the live chat. You can already send the document to info@printenbind.nl Use WeTransfer for large files

Yes, in most cases this is possible. However, it is important that the file is delivered in the correct format and does not contain any white borders. You can choose borderless printing if you:

1. Want to deliver a bleed (bleed area);

2. If you have a design that extends to the edge and must be produced as such.

The difference between borderless printing and non-borderless printing is also shown in the preview. If you have any doubts after seeing the preview, you can opt for an extensive check or leave a comment. Read more about our submitting conditions here.

Sure! You can track the status of your order on the 'status' page in your account. If the order is shipped you will receive a Track&Trace of the package!

The price can differ per chosen delivery method, the prices are shown when composing the order.

Of course you pay nothing when you come to collect your order.

We work with tiered pricing. This means that the more you order, the lower the price per item becomes. Our services are offered at the lowest possible prices, which leaves little room for additional discounts. That is why we only occasionally offer discount codes.

Keep an eye on our social media channels or sign up for our newsletter to stay informed about discount codes and promotions.

The Blue Angel or Blauer Engel - seal of approval, is a seal of approval of the German federal government. It is a strict and independent seal of approval which sets strict standards for environmentally friendly products. It guarantees that the product is less harmful to the environment without being a danger to health or a reduction in quality.

Print&Bind tries to contribute to the environment in various ways. For example, we only use paper that comes from FSC or PECF-certified trees. In addition, we are introducing more and more types of paper that are made from recycled paper or agricultural waste. And we are a participant in a PostNL program that neutralizes the CO2 emissions of shipments. In addition, we recently introduced the ecoprint option, in which we use eco-fiber paper (made from agricultural waste) and energy-efficient printers. In the future, we will make many more changes to become even greener!

Want to know more about our sustainability? Then take a look here.

The European Ecolabel indicates that a product, in this case paper, has been produced in an environmentally conscious manner. In order to be allowed to use this quality mark, a company must meet strict criteria, such as for emissions to water and air and energy consumption. In addition, chlorine gas may not be used as a bleaching agent.

This is all checked by an independent party. Products with this label are sustainably produced with a lower environmental impact.

The abbreviation FSC stands for Forest Stewardship Council. The international, independent FSC quality mark ensures that raw materials for wood and paper products come from responsibly managed forests, with full attention for the people who depend on the forest. All major environmental and development organizations recommend FSC. This makes FSC unique.

So choose FSC wood and paper and contribute to the protection of forests worldwide! If you want to know more about our paper types, take a look here.