Service

Customer service

Our customer service is happy to answer all your questions. Whether it is about submitting files, the quality of your order or anything else. During office hours from Monday to Saturday we can be reached by telephone. On Sundays and in the evening you can send us an email. As an additional service, we also have chat opportunities during office hours. For a quick question or maybe a comprehensive personal answer, you reach us through this chat.

 

Quick delivery

We try to deliver your package as soon as possible. We use PostNL that will deliver your order at home or will make use of pick-up points where you can pick it up from 8.30 a.m.  You can also choose to pick up your order at our own location on the Kabelweg in Amsterdam. If you want to make use of an even faster delivery, when ordering please choose for an urgent order. This gives your order priority over others, and we accelerate delivery. 

Tracking your order

With your personal order number, you can always track your order at any time. You can clearly see in which part of the production process we are with your order. For major status updates, you will automatically receive a message by email or text message. On our website you can register as a customer, so you do not have to fill in your information every single time you place an order. It is very handy and fast: just as we like to see it at Printenbind.nl!

  • De website nu twee keer sneller

    Published on 26 April 2018

    Voor ons is het belangrijk om het bestelproces voor onze klanten zo goed mogelijk te laten verlopen. Om altijd te blijven verbeteren hebben wij nieuwe aanpassingen aan de website doorgevoerd. De website is daardoor 2x zo snel geworden! Hierdoor gaat het plaatsen van een bestelling nog gemakkelijker!

  • 7 nieuwe papiersoorten

    Published on 08 April 2018

    Wat zijn ze mooi! Wij vinden de nieuwe papiersoorten stuk voor stuk prachtig en ze geven bijzonder veel waarde aan je document.

  • Zoeken in je bestanden

    Published on 30 March 2018

    Ons bestelsysteem is weer een stukje sneller en fijner gemaakt met een "zoekfunctie" voor je bestanden. Als je vaak een bestelling plaatst word je documentenlijst aardig lang, maar met de filter komt je gewenste document nu razendsnel naar voren!

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  • Highly recommended!

    Published on 07 April 2018 by Noud

    Very good service! Were extremely helpful with printing my graduation thesis. When the postorder company lost my package, they offered to print several extra copies.

  • More then I ever expected.

    Published on 05 April 2018 by Floris koek

    Great Service, a good price and delivers what it promises; absolutely recommended!

  • Excellent customer service.

    Published on 19 March 2018 by Anoniem

    Excellent customer service. I used the printenbind.nl service for the hardcopy versions of my master thesis. We emailed back and forth about some tables that did not fit on the page and I could sent multiple new files. The customer service assessed e...

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