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We do our utmost to deliver your order as good and complete as possible, but unfortunately sometimes something can go wrong. Our customer service will gladly look into the cause and find a suitable solution for your complaint. For efficient handling, you can contact us via klacht@printenbind.nl. With a good investigation, we can better assess what went wrong, which is why we can still ask you to send an email via chat or telephone.

We can be reached by email at info@printenbind.nl. When you send an email, we will answer it as soon as possible.

Please contact our customer service and we will be happy to help you.

We strive to deliver all orders to the parcel services on time, unfortunately, delays can sometimes occur due to external factors. If delivery is delayed, please contact the selected parcel service. If the order is delayed during the production process, please contact our customer service.

The order will be delivered by PostNL within 24 hours as standard, provided there is no delay. If you are in a hurry with the order, you can also opt for urgent production. We will then ship the order the same day if ordered before 1 p.m. You can also choose other forms of delivery such as: morning delivery 10 a.m. certain, evening delivery, PostNL collection point, courier or international.

We deliver worldwide: price and delivery time are shown during the ordering process and depend on the country and weight.

The standard delivery times of 48 hours do not apply abroad.

Yes, if the order with the production option "rush" is placed before 1PM, it will be processed and shipped (or can be picked up) the same day. For this, 20% extra will be charged.

You can pay easily and safely with the following options: iDEAL Paypal Mastercard VISA Bank transfer On account (only regular, business customers) One-off direct debit In3 Pinning and cash payments are unfortunately not possible

Sure! You can track the status of your order on the 'status' page in your account. If the order is shipped you will receive a Track&Trace of the package!

We work with graduated prices. This means: the more you order, the lower the price. Our services are offered for the lowest possible price. That is why we can hardly change the price.

In the product list you can see which product is currently on sale!

Of course, you pay nothing when you come to collect your order. The price may differ per chosen delivery method, the prices are shown when composing the order.

PEFC is an acronym for Programme for the Endorsement of Forest Certification. This international quality mark guarantees that wood and paper products come from a sustainably managed forest and that this forest is maintained. Every 5 years, the standards for the PEFC quality mark are re-evaluated and revised. In this way, the sustainability of the products is carefully monitored.

The abbreviation FSC stands for Forest Stewardship Council. The international, independent FSC quality mark ensures that raw materials for wood and paper products come from responsibly managed forests, with full attention for the people who depend on the forest. All major environmental and development organizations recommend FSC. This makes FSC unique. So choose FSC wood and paper and contribute to the protection of forests worldwide! If you want to know more about our paper types, look here

The European Ecolabel indicates that a product, in this case paper, has been produced in an environmentally conscious manner. In order to be allowed to use this quality mark, a company must meet strict criteria, such as for emissions to water and air and energy consumption. In addition, chlorine gas may not be used as a bleaching agent. This is all checked by an independent party. Products with this label are sustainably produced with a lower environmental impact.

ECF stands for Elementary Chlorine Free. Paper is sometimes bleached to prevent yellowing and to give the paper a certain whiteness. With ECF certified paper, no chlorine is used to bleach the paper, but a compound of chlorine and oxygen. This compound is much less harmful to the environment.

The Blue Angel or Blauer Engel - seal of approval, is a seal of approval of the German federal government. It is a strict and independent seal of approval which sets strict standards for environmentally friendly products. It guarantees that the product is less harmful to the environment without being a danger to health or a reduction in quality.