Our customer service is happy to find the cause of the problem and a suitable solution for your complaint. Please contact us at klacht@printenbind.nl and include the following:
The order number
A picture of the problem (if relevant)
A brief explanation of what is wrong
What you would like to see as a solution
We investigate all complaints and sometimes have to ask to return the product in order to properly conduct our investigation. Because we work with custom-made products, it is often not possible to receive a (full) refund.
You can also send a message in our live chat (at the bottom right of the page) or submit a callback request. With a thorough investigation, we can better assess what went wrong, so we may still ask you to send an email during the chat or phone call.